Our Terms & Conditions
Here is a summary of full our terms & conditions, all in one place...
We have bundled all of our terms & conditions together to make it more simple to find what you need and when. See the below quick links to get you what you need faster.
Contents
1. Privacy Policy
Firstly, your privacy is important to us at Honed. This Privacy Policy is where we explain to you what personal information is collected when you use our services, how it is collected, how we may use that information, where we store it, how long we store it for, and how we protect it. We will also explain your rights in relation to your personal information.
Please read the following carefully to understand our views and practices regarding your personal information and how we may collect it and treat it.
2. Who Are We?
We are Honed SEO Limited (Honed), a limited company that is registered in England and Wales. Our company registration number is: 11682587. Our full contact details are as follows:
3. Our Privacy Policy
Our Privacy Policy applies to our site, and any other services that we may provide to you through our site (we’ll just call these “our services” for short).
In the context of this privacy policy 'personal information' means information which, on its own or in combination with other information, can be used to identify you, in particular by reference to an identifier such as your name, your address, or location data.
Provided that you consent to us collecting your personal information when you visit our site then this privacy policy will govern how we may use that personal information.
Because we are a business located in England, the personal information that you give us or that we collect from you will be held under UK data protection legislation (but we’ll just refer to this as 'the legislation'). The legislation requires that we tell you that we are a data controller for your personal information or, in other words, we determine the purposes for which and the manner in which any of your personal information are, or are to be, processed by us.
4. Website Consent
When you visit our site you should see a pop-up at the bottom of your screen directing you to this privacy policy and our cookie policy.
By clicking or selecting the 'Accept' button that appears in the pop-up then you are demonstrating to us that you are freely giving us informed and specific consent for us to collect and process your personal information for the purposes specified in this privacy policy and you are accepting and consenting to the practices described.
If you do not click or select the 'Accept' button that appears in the pop-up at the bottom of your screen then we will endeavour to not collect your personal information – this is subject to the caveat below.
If you do not see a pop-up at the bottom of your screen then you may have already accepted our privacy policy and our cookie policy. You may also be using a pop-up blocker or similar tools that may prevent this policy from being brought to your attention. Please ensure that any pop-up blockers are disabled when you use our site. We cannot be held liable to you if you use pop-up blocks or similar tools that prevent us from complying with our obligations under the legislation.
Caveat: Even if you do not click or select the “I Agree” button there is still some information that we may automatically collect about you – this normally isn’t personal information but rather technical information sent by your device and used to connect your computer, tablet, or mobile device to the internet, including your browser type and version, the time when you visit our site, your time zone setting, certain browser plug-in types and versions, operating system and platform. This type of information is sent by you to our site automatically and it isn’t something that we can prevent. We only use this information to administer our site including troubleshooting, load testing, traffic throughout, traffic analysis, performance testing, and for anonymised research and statistics purposes that we only use internally.
5. Information Collected
If you consent to us collecting your personal information then we may process the following data about you: You may give us personal information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you may provide to us when you register to use our site, subscribe to our services, search our site, participate in any discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site.
The information you give us may include: Your name, address, email address, phone number and IP address.
When you visit our site we may collect information about you, including which pages you have visited (including date and time) which services and pages you viewed or searched for, page response times, download errors, files downloaded, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from a page and any phone number used to call our customer service number.
The purpose of this information is to allow us to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, improving our site to ensure that content is presented in the most effective manner for you and for your computer, and as part of our efforts to keep our site safe and secure.
You should be aware that these sites are likely to be collecting information about what you are doing across the internet, including on our site. So if you click on any of these buttons, these sites will be registering that action. In some cases these sites will be registering the fact that you are visiting our site, and the specific pages you are on, even if you don’t click on the "I Accept" button but are already or automatically logged into their services, like Google and Facebook.
We recommend that you check the respective policies of each of these sites of concern to see how exactly they use your personal information and to find out how to opt out, or delete, such personal information.
6. How Might Your Data Be Used By Us?
When you give us your personal information then we may use it to: Carry out our obligations from any contracts entered into between you and us and to provide you with information that you request from us. Provide you with information about our company or our services. Ensure that content from our site is presented in the most effective manner for you and for your computer.
If you provide us with your e-mail, telephone or mobile number then we may contact you by these electronic means (e-mail or SMS). However, we will not use your personal information for marketing purposes without your expressed consent.
If you do not wish to receive any information by electronic means then please get in touch with us. Upon contacting you, we will always provide the chance to opt-out from further communications.
7. Where Is Your Data Stored?
The personal information that we collect from you will be stored within the United Kingdom. We will not knowingly transfer your personal information outside of the United Kingdom.
All personal information you provide to us is stored on our secure servers. Any online payment transactions will be encrypted using Secure Socket Layer/Transport Layer technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site and services. You are responsible for keeping passwords confidential. We ask you not to share passwords with anyone to ensure security.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted from our site and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access. We apply a ‘privacy by design’ approach to protecting your personal information in order to promote privacy and data protection compliance from the start.
8. Service Terms
9. Approach
Definitions
- Honed SEO Ltd. is the service provider, and is incorporated under the laws of England and Wales with registration number 11682587.
- A client means the person or persons or firm who purchases and/or receives services from the service provider.
- Services means the services, including the deliverables, to be supplied by the supplier to the customer as set out in the proposal.
10. Acceptance of Terms
No booking or engagement will be secured until written acceptance via email has been received from the client or client agency partner. By engaging in our services, you the client agree to these terms & conditions. These terms & conditions govern the relationship between parties unless otherwise agreed in writing. Clients acknowledge that these terms & conditions are binding even if no formal contract is signed.
This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
11. Scope of Services
We the service provider shall provide the services to you the client in accordance with the services outlined in the proposal. We the service provider shall use reasonable endeavours to meet any performance criterias, but any such criteria shall be estimates only.
12. Client Obligations
The client shall perform its obligations in accordance with the terms of this Agreement; co-operate with us the service provider in all matters relating to the services; provide such information as the service provider may reasonably request for the provision of the services; and pay the fees in accordance with the terms agreed to by parties. co-operating with the service provider is essential in all matters arising under this agreement or otherwise relating to the performance of the services. Providing the client materials, and all other information, documents, materials, data or other items necessary for the provision of the services is essential for the service provider to perform.
13. Charges & Payments
The service provider shall invoice the client for the fees in accordance with the payment terms set out in the invoice(s). The client shall pay each invoice in accordance with the payment terms set out in the invoice(s). If the client fails to make any payment due to the service provider under this agreement by the due date for payment, the service provider shall be entitled to charge interest on the overdue amount at a rate of 8% per annum or the maximum rate permitted under the Late Payment of Commercial Debts Interest Act 1998, whichever is higher. Such fine shall accrue on a daily basis from the due date until actual payment of the overdue amount.
14. Intellectual Property Rights
All intellectual property rights in or arising out of or in connection with the services shall remain the exclusive property of the service provider.
Subject to the client’s compliance with this agreement, including full payment of all fees, the service provider grants the client a fully paid-up, worldwide, non-exclusive, royalty-free license to use the deliverables solely for internal business operations as necessary to receive the services. This license shall terminate upon the expiration or termination of this agreement unless otherwise agreed in writing by the service provider.
Except as expressly stated in this agreement, all materials provided by the service provider or its licensors, including third-party materials, shall remain the property of their respective owners. The client is granted a non-exclusive, non-transferable, royalty-free license to use such materials only to the extent required to fulfill the purpose of this agreement.
The client grants the service provider a non-exclusive, non-transferable, royalty-free license to use the client's intellectual property rights in the client materials solely for delivering the services under this agreement.
Any intellectual property, know-how, skills, or techniques developed, acquired, or used by the service provider in connection with this agreement that does not constitute deliverables specifically created for the client shall remain the sole property of the service provider.
15. Cancellations & Refunds
Cancellations must be submitted at least one month in advance via email. Refunds are not provided on time that is already used, or allocated.
16. Terminations
Without affecting any other right or remedy available to it, either party may terminate this agreement with immediate effect by giving 30 days written notice on email.
On termination or expiry of this agreement the client shall immediately pay to the service provider all of the service provider's outstanding unpaid invoices and interest and, in respect of services supplied but for which no invoice has been submitted, the service provider may submit an invoice, which shall be payable immediately on receipt.
17. Confidentiality
Each party shall maintain the confidentiality of the other party’s confidential information and shall not without the prior written consent of the other use, disclose, copy or modify the other party’s confidential information (or permit others to do so) other than as necessary for the exercise of its rights and performance of its obligations under this agreement.
Each party undertakes to: disclose the other party’s confidential information only to those of its employees, agents and contractors (including service provider personnel) to whom and to the extent to which such disclosure is necessary for the purposes contemplated under this agreement; and procure that such persons are made aware of and agree in writing to observe the obligations in this clause.
Each Party shall give notice to the other of any unauthorised misuse, disclosure, theft or loss of the other party’s confidential information immediately upon becoming aware of the same.
The provisions of this clause shall not apply to information which: is or comes into the public domain through no fault of the recipient, its employees, agents or contractors; is lawfully received by the recipient from a third party free of any obligation of confidence at the time of its disclosure; is independently developed by the recipient, without access to or use of such confidential information; or is required by law, by court or governmental or regulatory order to be disclosed provided that the relevant party, where possible, notifies the other party at the earliest opportunity before making any disclosure.
The obligations under this clause shall survive the variation, expiry or termination of this agreement for a period of one year thereafter.
18. Limitation of Liability
Subject to the following subclauses, in no event shall the aggregate liability of any party to the other (whether in contract, tort (including negligence) or otherwise) and in respect of all claims, losses and damages arising under or in connection with this agreement exceed that which is contained in this clause.
The liability of the service provider under or in connection with this agreement whether arising in contract, tort, negligence, breach of statutory duty or otherwise howsoever will not exceed the fees paid to the service provider by the client within the six months preceding the occurrence of the event leading to the liability or such sum as covered by the service provider’s insurance.
The parties agree that the limitations on liability in this agreement are fundamental to the agreement and are reasonable given their respective commercial positions and ability to purchase relevant insurance in respect of risks under this agreement.
Notwithstanding the provisions of this clause neither party excludes or limits any liability for: personal injury (including sickness and death) to the extent that such injury results from the negligence or wilful default of a party or its employees; or fraud or fraudulent misrepresentation; or any other liability to the extent the same cannot be excluded or limited by law.
19. Cookies Policy
When you visit our site you should see a pop-up at the bottom of your screen directing you to this Cookie Policy and our Privacy Policy.
By clicking or selecting the “I Agree” button that appears in the pop-up then you are demonstrating to us that you are freely giving us informed and specific consent for our website to place cookies on your device for the purposes specified in this Cookie Policy and you are accepting and consenting to the practices described.
If you do not see a pop-up at the bottom of your screen then you may have already accepted our Cookie Policy and our Privacy Policy. You may also be using a pop-up blocker or similar tools that may prevent this policy from being brought to your attention.
20.How We Use Cookies
Our site uses cookies to distinguish you from other users of our site and to save and retain certain parameters about you and your usage of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.
We use performance cookies to allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. Performance cookies allow us to improve our sites functionality by tracking usage, without these we will be unable to continually improve the user experience of the site.
The cookies used by Google Analytics are used to collect information about how you use our site. We use this information to compile reports and to help us improve our site. The cookie collects information in an anonymous form, including the number of visitors to our site, where visitors have come to the site from and the pages that they visited.
Get In Touch!
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Honed SEO Ltd. - Company No. 11682587 - VAT Number: 413589095